Terms of Service

Welcome to Alice Care. These Terms of Service ("Terms") govern your use of the Alice Care mobile application and web platform (collectively, the "Service") operated by Alice Care ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that:

• You are at least 18 years old, or you are a parent/legal guardian registering on behalf of a minor
• You have the legal authority to agree to these Terms
• You will use the Service in compliance with all applicable laws and regulations

If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Alice Care is a healthcare management platform designed to support Oral Immunotherapy (OIT) treatment by providing:

• Dose Tracking: Log and monitor daily OIT doses
• Reaction Logging: Record and track allergic reactions and symptoms
• Treatment Protocols: View and follow prescribed treatment schedules
• Care Coordination: Connect patients, caregivers, and healthcare providers
• Appointment Management: Schedule and manage clinic visits
• Clinical Dashboard: Tools for healthcare providers to monitor patient progress
• Ask Alice (AI Assistant): Optional, opt-in AI-powered chat that answers questions about OIT and your child's treatment, powered by AI
• AI-Generated Summaries: Optional, opt-in treatment summaries generated by AI for parents and clinicians

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Types

• Parent/Guardian: Primary account holder for a patient, with full access to manage treatment data
• Caregiver: Invited by parents with delegated access (view-only or edit permissions)
• Healthcare Provider: Licensed doctors and nurse practitioners who manage patient treatment
• Administrator: System administrators with account management capabilities

3.3 Account Security

You agree to:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Log out of your account when using shared devices
• Not share your account with unauthorized individuals

3.4 Complimentary Alice Pro Trial

New family accounts receive a complimentary 14-day trial of Alice Pro, our premium tier, at no cost. No payment information is collected to start the trial, and the trial does not automatically convert into a paid subscription when it ends. At the end of the trial, your account reverts to the free tier and premium features become unavailable unless you choose to subscribe through the in-app purchase flow. The trial is limited to one per email address; deleting and recreating an account does not grant an additional trial. We reserve the right to modify or discontinue the complimentary trial at any time, including for new accounts.

4. Healthcare Provider Terms

Healthcare providers using the Service additionally agree to:

• Maintain valid medical licenses in their practicing jurisdiction
• Use the Service in accordance with applicable medical practice standards
• Comply with HIPAA and other healthcare privacy regulations
• Not rely solely on the Service for clinical decision-making
• Maintain appropriate malpractice insurance

5. User Responsibilities

5.1 Accurate Information

You are responsible for ensuring that all information you enter into the Service is accurate and up-to-date. Inaccurate dose or reaction logging could impact medical care decisions.

5.2 Prohibited Conduct

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to other users' accounts or data
• Interfere with or disrupt the Service or its servers
• Upload malicious code, viruses, or harmful content
• Impersonate another person or entity
• Use the Service to harass, abuse, or harm others
• Post or transmit any content that is unlawful, harassing, abusive, defamatory, threatening, hateful, sexually explicit, or otherwise objectionable
• Share personally identifying information (yours or anyone else's), including full names, contact information, insurance identifiers, or medical record numbers, in public-facing community content
• Reverse engineer or attempt to extract source code from the Service
• Use automated systems to access the Service without permission

5.3 User-Generated Content (Community)

The Service includes a community feature where users may post questions, tips, and stories ("User Content"). By posting User Content, you agree to the following:

• Ownership and license: You retain ownership of your User Content. You grant Alice Care a non-exclusive, worldwide, royalty-free license to host, display, store, and distribute your User Content within the Service for the purpose of operating the community feature.
• Standards: User Content must comply with the prohibited-conduct rules in Section 5.2 and our community guidelines, which you accept the first time you contribute a post or comment.
• Automated and human moderation: User Content is reviewed by automated content-classification systems and may be reviewed by human moderators. Content that violates these Terms or our community guidelines will be removed.
• Your reporting and removal tools: You may flag any post or comment for review using the in-app report action. You may delete your own posts and comments at any time. You may block other users to prevent their content from appearing in your feed.
• Our response commitment: We aim to review reports of objectionable User Content within twenty-four (24) hours and to remove offending content and eject users responsible for repeated violations.
• How to report abuse: In addition to the in-app report action, you may contact us directly at support@alicecare.health to report inappropriate activity, request removal of content, or raise safety concerns.
• No medical advice in community posts: User Content is generated by other parents and caregivers and does not constitute medical advice. Do not act on community posts in lieu of guidance from your healthcare provider.

6. Medical Disclaimer

• Alice Care is a tool to help track and manage OIT treatment under the supervision of qualified healthcare providers
• Always follow your healthcare provider's instructions regarding dosing and treatment
• Never delay seeking medical attention based on information from this Service
• In case of severe allergic reaction (anaphylaxis), administer epinephrine if prescribed and call emergency services immediately
• We are not responsible for any health decisions made based on Service data

7. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by Alice Care and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You retain ownership of any content you submit to the Service, but grant us a license to use, store, and process that content to provide the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information, including Protected Health Information (PHI). By using the Service, you consent to the practices described in the Privacy Policy.

9. Third-Party Services and AI

The Service integrates with third-party services to provide certain features. We are not responsible for the content, privacy practices, or availability of these services.

9.1 AI Services

The Ask Alice assistant and treatment-summary features are powered by a third-party AI provider. AI features are optional and require your explicit consent before any data is sent. See our Privacy Policy, Section 3.5, for the named subprocessors currently in use and details about what data is shared, how it is used, and how to revoke consent.

9.2 Other Integrations

The Service may also integrate with or contain links to other third-party services, such as calendar applications or cloud storage. Use of those services is governed by their own terms and privacy policies.

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency repairs or updates
• Factors beyond our control (internet outages, natural disasters, etc.)

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED
• WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM

12. Indemnification

You agree to indemnify and hold harmless Alice Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

13. Termination

13.1 By You

You may stop using the Service and request account deletion at any time by contacting us. Note that certain data may be retained as required by HIPAA and other regulations.

13.2 By Us

We may suspend or terminate your access to the Service if:

• You violate these Terms
• Your use poses a security risk to the Service or other users
• Required by law
• We discontinue the Service (with reasonable notice)

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms in the app and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved as follows:

• Informal Resolution: We encourage you to contact us first to resolve any issues informally
• Governing Law: These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles
• Jurisdiction: Any legal proceedings shall be brought in the courts located in Broward County, Florida

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Alice Care
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect
• Waiver: Our failure to enforce any right or provision does not constitute a waiver
• Assignment: You may not assign your rights under these Terms without our consent

17. Contact Information